Terms governing use of our website and services.
OVERVIEW
Welcome to The Custom Tags. The terms "we," "us," and "our" refer to MUGSHEI INC, operating under the brand name The Custom Tags. The Custom Tags operates TheCustomTags.ca, including the website, related information, content, features, tools, products, and services provided through the website (collectively, the "Services"). The Custom Tags is a brand operated by MUGSHEI INC. The following terms and conditions, together with any policies referenced herein (collectively, the "Terms"), describe your rights and responsibilities when you access or use our Services or purchase products from us. Please read these Terms carefully, as they contain important information about your legal rights and responsibilities, including provisions relating to custom products, warranties, limitations of liability, cancellations, returns, and other matters. By visiting, interacting with, or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms or our Privacy Policy, you should not access or use our Services.SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms, you represent that you are at least the age of majority in your province or territory of residence and that you have the legal capacity to enter into an agreement. To use certain Services, including browsing our online store, requesting a quotation, or purchasing products, you may be asked to provide information such as your name, email address, billing information, payment information, and shipping information. You represent and warrant that all information you provide is accurate, current, and complete and that you have the necessary rights to provide such information. You are responsible for maintaining the security of any account credentials associated with your use of our Services and for activities conducted through your account. You may not transfer, sell, assign, or license your account to another person without our prior written consent.SECTION 2 - OUR PRODUCTS
We make reasonable efforts to provide accurate information, descriptions, images, and representations of our products and services. Because many of our products are custom manufactured, the final product may vary slightly from digital previews, photographs, or representations shown on our website. Colors displayed on computer monitors, phones, tablets, and other devices may differ from the final printed product because of screen settings, materials, inks, printing processes, lighting, coatings, and finishing methods. Product descriptions, specifications, pricing, availability, and other information may be updated or changed from time to time. We reserve the right to discontinue products, modify product specifications, or limit product quantities where reasonably necessary.SECTION 3 - CUSTOM PRODUCTS
Many products offered through The Custom Tags are manufactured according to customer-provided specifications, artwork, dimensions, materials, quantities, and finishing requirements. Customers are responsible for carefully reviewing all order information and approving final artwork and specifications before production. Once final artwork and specifications have been approved, production may begin and changes or cancellations may no longer be possible. Our Return & Refund Policy governs returns, refunds, replacements, reprints, cancellations, and eligible claims relating to custom products.SECTION 4 - ORDERS
When you submit an order through our website, you are submitting a request to purchase the selected products. MUGSHEI INC reserves the right to accept, decline, or cancel an order where reasonably necessary, including where there is an error in pricing, product information, availability, payment, shipping information, or other order details. An order may not be considered accepted until payment and other required order information have been received and the order has been confirmed. Please review your order carefully before submitting it. Because our products may be custom manufactured, cancellation or modification requests may not be possible once artwork preparation, material procurement, production setup, or manufacturing has begun. Returns, refunds, replacements, and cancellations are subject to our applicable Return & Refund Policy.SECTION 5 - PRICES AND BILLING
Prices, discounts, promotions, and product availability may change from time to time. The applicable product price will generally be the price displayed at the time the order is placed, subject to any applicable taxes, shipping charges, or other charges disclosed during checkout or quotation. For custom orders, pricing may depend on factors including:- Product type
- Quantity
- Dimensions
- Material
- Printing requirements
- Finishing
- Artwork requirements
- Customization
- Shipping requirements
- Other order specifications
SECTION 6 - SHIPPING AND DELIVERY
Shipping and delivery timeframes may vary depending on the product, production requirements, destination, shipping method, carrier, and other circumstances. Any production or turnaround timeframe communicated to you applies separately from shipping transit time unless expressly stated otherwise. Delivery dates and transit times are estimates unless expressly guaranteed in writing. We are not responsible for delays caused by shipping carriers, customs processing, weather, natural events, transportation disruptions, incorrect customer-provided shipping information, or other circumstances outside our reasonable control. Customers are responsible for providing accurate shipping information.SECTION 7 - INTELLECTUAL PROPERTY
Our Services, including but not limited to our trademarks, brand name, logos, text, images, graphics, photographs, videos, audio, website design, layout, product information, and other content, are owned by or licensed to MUGSHEI INC and are protected by applicable intellectual property laws. The The Custom Tags name, logo, designs, slogans, and other brand elements may not be reproduced, copied, modified, distributed, or used without prior written permission. You may use our website and Services only for lawful purposes and in accordance with these Terms. Nothing in these Terms grants you ownership or other intellectual property rights in our website content, trademarks, designs, or other protected materials unless expressly stated otherwise.SECTION 8 - CUSTOMER-SUPPLIED ARTWORK AND CONTENT
Customers may provide artwork, logos, images, text, designs, and other materials for customized products. You represent and warrant that you have the necessary rights, permissions, and authority to provide such materials to us and to have them reproduced on your products. You are responsible for ensuring that customer-supplied artwork and content are accurate and suitable for production. We are not responsible for errors contained in artwork or specifications that were supplied or approved by the customer. If we fail to correctly reproduce artwork or specifications that were correctly supplied and approved, the issue may be reviewed under our Return & Refund Policy.SECTION 9 - OPTIONAL TOOLS AND THIRD-PARTY SERVICES
We may provide access to tools, applications, payment services, shipping services, or other features provided by third parties. Third-party services may operate independently from MUGSHEI INC. Your use of third-party services may be subject to the applicable third party's own terms and privacy policies. We do not guarantee the availability, accuracy, or performance of third-party services and are not responsible for matters outside our reasonable control relating to such services.SECTION 10 - THIRD-PARTY LINKS
Our Services may contain links to websites, applications, or services operated by third parties. We do not control or guarantee the content, accuracy, security, availability, or privacy practices of third-party websites. If you access third-party websites or services through links on our website, you do so at your own discretion and risk. Any transaction or interaction you have with a third party is governed by that third party's applicable terms and policies.SECTION 11 - RELATIONSHIP WITH SHOPIFY
TheCustomTags.ca may use Shopify or other third-party ecommerce technology providers to support website functionality, ecommerce features, checkout, hosting, or related Services. Any purchase you make through TheCustomTags.ca is a transaction between you and MUGSHEI INC, operating under the brand name The Custom Tags. Third-party service providers, including Shopify where applicable, are not the seller of products purchased from The Custom Tags. Your use of third-party services may also be subject to the applicable third party's terms and policies.SECTION 12 - PRIVACY POLICY
Personal information collected through our Services is handled in accordance with our Privacy Policy. By using our Services, you acknowledge that you have had an opportunity to review our Privacy Policy. Our Privacy Policy explains how MUGSHEI INC, operating under the brand name The Custom Tags, collects, uses, shares, protects, and retains personal information.SECTION 13 - FEEDBACK AND REVIEWS
If you voluntarily submit reviews, feedback, suggestions, comments, photographs, or other content relating to our products or Services, you grant us permission to use that content for legitimate business purposes, subject to applicable law. You represent that you have the necessary rights to submit such content and that it does not infringe the rights of another person or entity. We may remove or decline to publish content that we reasonably believe is unlawful, misleading, abusive, defamatory, fraudulent, or otherwise inappropriate. You remain responsible for the content you submit.SECTION 14 - ERRORS, INACCURACIES, AND OMISSIONS
There may occasionally be information on our website containing typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping information, or other matters. We reserve the right to correct errors, update information, or cancel affected orders where reasonably necessary. Where an order is affected by a material error, we may contact the customer using the contact information provided with the order.SECTION 15 - PROHIBITED USES
You may use our Services only for lawful purposes. You must not use the Services:- For any unlawful or malicious purpose
- To violate applicable laws or regulations
- To infringe our intellectual property rights or those of another person
- To provide false or misleading information
- To impersonate another person or business
- To harass, abuse, threaten, or harm another person
- To upload or transmit viruses, malware, or malicious code
- To interfere with the security or operation of the website
- To attempt unauthorized access to our systems
- To collect personal information of others without authorization
- To use automated methods to interfere with or improperly access the Services
- To scrape, copy, reproduce, or exploit website content without permission
- To engage in fraudulent activity
- To interfere with another user's access to the Services
SECTION 16 - AGENTS AND AUTOMATED ACCESS
If you use software, an automated system, agent, bot, crawler, or similar technology to access or interact with our Services, you are responsible for ensuring that such access complies with applicable law and these Terms. We may restrict, suspend, or block automated access where reasonably necessary to protect our website, systems, users, or business operations. You must not use automated systems to circumvent security measures, access restrictions, CAPTCHA systems, or other technical controls.SECTION 17 - TERMINATION
We may suspend or terminate your access to our Services where permitted by applicable law, including where you materially breach these Terms or engage in fraudulent, abusive, unlawful, or harmful conduct. Termination does not affect any rights, obligations, payments, or liabilities that arose before termination. Provisions that by their nature should survive termination will continue to apply.SECTION 18 - DISCLAIMER OF WARRANTIES
To the fullest extent permitted by applicable law, the Services are provided on an "as is" and "as available" basis. We do not guarantee that the website or Services will always be uninterrupted, timely, secure, accurate, or error-free. We do not guarantee that products will meet subjective expectations that differ from the approved product specifications, artwork, materials, dimensions, quantities, or other agreed requirements. Nothing in these Terms excludes or limits any warranty, condition, representation, or consumer protection right that cannot legally be excluded under applicable law.SECTION 19 - LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, MUGSHEI INC, its officers, employees, contractors, service providers, affiliates, and agents will not be liable for indirect, incidental, special, consequential, or punitive losses arising from your use of the Services or products, including losses such as lost profits, lost revenue, lost savings, or loss of data. This limitation does not apply to any liability that cannot legally be excluded or limited under applicable law. Nothing in these Terms is intended to restrict rights or remedies that cannot legally be restricted.SECTION 20 - INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless MUGSHEI INC and its officers, employees, contractors, service providers, and agents from claims, losses, liabilities, or reasonable costs arising from:- Your breach of these Terms;
- Your violation of applicable law;
- Your violation of the rights of another person or entity; or
- Your misuse of the Services.