Our policy for returns, reprints, and refunds.
1. Return Eligibility
The Custom Tags accepts returns for defective products only. Customers must contact us within 30 days of delivery to report a suspected defective product. Returns are subject to review and approval by Packlim. Because our packaging is customized to customer requirements, we do not accept returns for change of mind, changes in business needs, or orders that were manufactured according to the customer-approved specifications.2. Defective Products
If you receive a product that you believe has a manufacturing defect, contact us within 30 days of delivery. Please provide:- Your name and order or quotation number.
- A description of the defect.
- Photographs or videos showing the issue.
- Photographs of the shipping packaging and label, if relevant.
3. Custom Orders and Approved Specifications
Our products may be customized according to dimensions, materials, printing, artwork, colors, finishes, quantities, and other specifications. Customers are responsible for reviewing and approving their artwork and product specifications before production. Products manufactured according to the approved specifications are not eligible for return solely because of a change of mind, incorrect customer-provided information, or a change in the customer's requirements. This does not affect requests concerning products that are confirmed to be defective.4. Exchanges
The Custom Tags does not accept exchanges. If you receive a defective product, please contact us under the defective-product procedure described in this policy. We will review the issue and communicate any applicable resolution.5. Order Cancellations
If you wish to cancel an order, contact The Custom Tags as soon as possible. Cancellation requests depend on the order's production and fulfillment status. Orders that have entered production, been manufactured, or been shipped may not be eligible for cancellation because they are made to customer specifications. Any cancellation request will be reviewed based on the circumstances and the terms applicable to the order.6. Refunds
If The Custom Tags approves a refund for a qualifying defective product, we will process it within 7 business days of approval. Refunds will generally be issued to the original payment method, where applicable. The time it takes for the funds to appear in your account may vary depending on your payment provider or financial institution.7. Return Shipping
If The Custom Tags approves a return for a confirmed defective product, we will provide instructions regarding the return process and applicable shipping arrangements. Please do not send products back without first contacting us and receiving return authorization and instructions.8. How to Request a Return or Refund
To report a defective product, contact The Custom Tags within 30 days of delivery and include your order details, a description of the issue, and supporting photographs or videos where applicable. Our team will review your request and inform you of the next steps.9. Policy Scope
This policy applies to The Custom Tags orders placed through our website or quotation process and delivered within the United States. Any additional order-specific terms will apply only where they have been clearly communicated to and accepted by the customer before the order is confirmed. Nothing in this policy is intended to exclude rights that cannot legally be excluded under applicable law.10. Contact Us
| If you have questions about our products, need a quotation, or would like to discuss a Custom Tags project, please contact our team. | |
| Brand Name | The Custom Tags |
|---|---|
| Operated By | MUGSHEI INC |
| Legal Business Address | 3046 Cascade Common, Oakville, ON L6H 0R8, Canada |
| Phone | +1 (647) 370-6603 |
| sales@thecustomtags.ca | |