About Us

The Custom Tags is a Custom Tags brand operated by MUGSHEI INC, providing packaging products and customized packaging solutions to businesses throughout Canada.

Our legal business entity is:

MUGSHEI INC 3046 Cascade Common, Oakville, ON L6H 0R8, Canada

We work with businesses that need packaging designed and produced according to their product, branding, and business requirements. Our team assists customers with product specifications, materials, dimensions, artwork, printing, finishing, quantities, and order requirements.

Our goal is to provide a straightforward and transparent packaging experience, from product selection and quotation through production and delivery.

What We Do

The Custom Tags provides Custom Tags products and solutions for businesses across different industries.

Our product and packaging solutions include:

• Custom Tags

Available products, materials, sizes, printing methods, and finishing options vary depending on the selected product and manufacturing requirements.

Customers can purchase eligible products directly through our website or contact our team for customized packaging projects that require a quotation.

How Ordering Works

The Custom Tags provides two ordering options depending on the product and customization requirements.

1. Add to Cart

For products with available online pricing and purchasing options, customers can select the applicable product specifications, quantity, and available options and add the product to their cart.

Customers can review their order before proceeding through the available checkout and payment process.

2. Request a Quote

For customized packaging projects where pricing depends on specific requirements, customers can request a quotation from The Custom Tags.

Quotation pricing may depend on:

• Product type
• Dimensions
• Materials
• Quantity
• Printing
• Finishing
• Artwork
• Production requirements
• Shipping requirements

Our team reviews the project details and provides the applicable quotation. Customers can review the quotation before confirming the order.

Product Specifications and Approval

For customized orders, customers have the opportunity to review the applicable product specifications and artwork before production begins.

Customers should carefully verify:

• Artwork
• Dimensions
• Colors
• Text
• Materials
• Product style
• Quantity
• Finishing requirements
• Shipping information

Production begins after the required specifications have been approved and the applicable payment requirements have been completed.

Production

After an order has been confirmed and the required approvals and payment have been completed, the order moves into production.

Production time may vary depending on the product type, quantity, materials, customization, artwork, and manufacturing requirements.

Shipping

The Custom Tags currently ships orders within Canada only.

Standard shipping is free for eligible orders.

Our standard handling time is generally 1–2 business days after the order has been approved and all required information and payment have been received.

Standard transit time is generally 2–5 business days after shipment, depending on the destination, carrier, and shipping conditions.

After an order is shipped, tracking information is provided when available.

For complete information, please review our Shipping Policy.

Customization Options

Depending on the selected product, The Custom Tags may offer customization options including:

• Box size
• Box structure
• Material
• Printing
• Colors
• Coatings
• Foil stamping
• Embossing
• Debossing
• Die-cutting
• Windows
• Inserts
• Other finishing options

Available options depend on the selected product and its manufacturing requirements.

Quality and Order Review

The Custom Tags produces Custom Tags according to the product specifications and artwork approved by the customer.

Customers have the opportunity to review applicable specifications before production begins.

If a customer believes an order has a manufacturing defect, incorrect product, incorrect quantity, or another qualifying issue, they can contact The Custom Tags for review.

Our Refund and Return Policy explains the applicable claim process, eligibility requirements, and available remedies.

Customer Service

We believe customers should have clear and accurate information about the products and services they purchase.

Our team focuses on:

• Clear communication
• Accurate product information
• Transparent quotations
• Customer-approved specifications
• Order coordination
• Production support
• Responsive customer service
• Clear shipping information

Customers can contact our team before placing an order if they need assistance with product specifications, quotations, artwork, customization, or ordering requirements.

Serving Customers Across the Canada

The Custom Tags currently serves businesses throughout Canada.

Our shipping service is currently limited to Canada.

We work with businesses that require Custom Tags for retail presentation, product packaging, shipping, branding, and other packaging applications.

Our Commitment

The Custom Tags is committed to providing customers with:

• Transparent business information
• Clear product information
• Straightforward pricing and quotations
• Clear ordering options
• Reliable communication
• Customer-focused support
• Quality-focused production
• Clear shipping information
• A defined refund and claim process

We continuously work to improve our processes and provide customers with a more organized and transparent Custom Tags experience.

Business Information

Business/Brand Name

The Custom Tags

Legal Business Entity

MUGSHEI INC

Business Registration Number

1213678-3

Legal Business Address

3046 Cascade Common, Oakville, ON L6H 0R8, Canada

Phone

+16473706603

Email

sales@thecustomtags.ca

Business Hours

Mon - Fri: 09:00 AM - 07:00 PM EST

Contact The Custom Tags

If you have questions about our products, need a quotation, or would like to discuss a Custom Tags project, please contact our team.

The Custom Tags A brand operated by MUGSHEI INC Legal Business Address: 3046 Cascade Common, Oakville, ON L6H 0R8, Canada Phone: +16473706603 Email: sales@thecustomtags.ca