About us

About Us

The Custom Tags is a customer-facing brand operated by MUGSHEI INC, providing custom printed tags for businesses, retailers, apparel brands, jewelry, gift, food, and other organizations.

About The Custom Tags

Custom tags made for your brand

The Custom Tags is a customer-facing brand operated by MUGSHEI INC, providing custom printed tags for businesses, retailers, apparel brands, jewelry businesses, gift companies, food businesses, and other organizations.

We offer custom tags in a variety of styles, materials, shapes, sizes, printing methods, and finishing options. Customers can select specifications based on their product requirements, branding needs, and intended application.

Our goal is to make custom tag ordering straightforward by providing clear product information, customization options, artwork approval, production support, and customer service throughout the ordering process.

The Custom Tags is the name customers see when browsing and ordering through our website. Orders, communications, and applicable business transactions are handled by MUGSHEI INC, the legal business entity operating the brand. We aim to provide clear information about our products, pricing, customization requirements, production timelines, and applicable policies so customers can make informed purchasing decisions.

What we offer

Custom tags for different products and applications

We provide custom tag products for a variety of business and product applications. Available specifications, materials, sizes, quantities, finishes, and customization options vary depending on the product selected. You can explore our available products and customization options through our online store.

How our custom tag process works

From product selection to production

Because our products are customized, each order is produced according to the specifications and artwork approved by the customer.

Choose Your Product

Select the type of tag you need and review the available specifications, materials, sizes, quantities, printing options, and finishes.

Provide Your Specifications

Submit the required product details and customization information. Depending on the product, this may include dimensions, material, color, finish, printing requirements, quantity, and other specifications.

Submit Your Artwork

Provide your artwork, logo, text, or other design information according to the requirements of your selected product.

Review and Approve

Before production begins, review the applicable product specifications and final artwork. Production may begin once the required details and artwork have been approved.

Production

After approval, your order moves into production. We manufacture the tags according to the approved specifications and artwork.

Shipping

Once production is completed, the order is prepared for shipment. Shipping transit time is separate from the manufacturing timeframe and may vary depending on the destination and carrier.

Attention to product specifications

Material
Dimensions
Quantity
Printing
Artwork placement
Colors
Finishing
Cutting
Packaging
Other approved specifications

Minor variations may occur within normal manufacturing tolerances. Customers should carefully review their specifications and artwork before providing final approval.

2–4 Business days to produce

20+ Custom tag styles

Full Artwork approval

Clear Specs before you buy

Production time

Standard manufacturing timeframe

Our standard production and manufacturing timeframe is generally 2–4 business days after the order, payment, and final artwork or specifications have been approved. The 2–4 business day timeframe refers to production and does not include shipping transit time.

Production time can vary depending on product type, order quantity, material requirements, finishing requirements, artwork complexity, customization requirements, large-volume orders, and special production requirements.
Product pages may include dimensions, materials, printing and finishing options, quantity options, customization requirements, production timeframe, shipping information, and pricing or quotation details — review the applicable product page before ordering.
If you require your order by a specific date, please contact our customer service team before placing your order so we can review the available production and shipping options.

Our commitment to customers

Clear communication and straightforward service

Clear Product Information

We provide product specifications and customization information to help customers understand the products they are purchasing and make informed decisions.

Transparent Pricing

We communicate applicable product and order charges before customers complete their purchase. Pricing may vary by product type, size, quantity, material, printing, finishing, customization, packaging, and shipping.

Artwork Confirmation

For customized orders, customers have the opportunity to review the required specifications and artwork before production begins. Changes or cancellations may not be possible after production has started.

Production Communication

If we become aware of a significant production or delivery delay, we will communicate the available information to the customer.

Customer Support

We provide support for product, order, production, shipping, return, refund, and replacement questions in accordance with our applicable policies.

Customer support

Please review your order before approval

Our products are custom manufactured according to customer-selected specifications. Because customized products are produced for individual orders, customers should carefully review all information before approving production. Once final specifications and artwork have been approved and production has started, changes or cancellations may not be possible.

Product type
Dimensions
Quantity
Material
Color
Finish
Artwork
Text
Logos
Design placement
Shipping information

For complete information, please review our applicable Terms & Conditions and Return & Refund Policy

Have a question about custom tags?

If you need help selecting a product, understanding customization options, requesting a quote, checking an existing order, or asking about production, our team is available to assist. MUGSHEI INC — The Custom Tags. Email sales@thecustomtags.ca or call +1 (845) 379-9277. We encourage customers to review the relevant product information and applicable policies before completing an order.

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