How we collect, use, and protect your information.
1. Personal Information We Collect or Process
When we use the term "personal information," we mean information that identifies you or can reasonably be associated with you. Depending on how you interact with The Custom Tags, we may collect or process the following types of information:Contact Information
- Full name
- Business or company name
- Billing address
- Shipping address
- Email address
- Telephone number
- Information submitted through contact, quote, or inquiry forms
Order and Transaction Information
- Products viewed or purchased
- Product quantities
- Product specifications
- Order history
- Quote information
- Returns, exchanges, cancellations, or refund information
- Shipping and delivery information
- Payment confirmation and transaction details
Artwork and Customization Information
Because we provide customized products, you may provide:- Logos
- Artwork
- Images
- Text
- Designs
- Product specifications
- Dimensions
- Material requirements
- Finishing requirements
- Other information necessary to produce your customized order
Communications
We may collect information included in communications with us, including emails, customer-service inquiries, quotation requests, and other correspondence.Device and Technical Information
When you visit our website, we may automatically collect information such as:- IP address
- Browser type
- Device type
- Operating system
- Network information
- Pages visited
- Referral source
- Date and time of website visits
- Website interaction information
- Other technical information necessary to operate and secure the website
2. Sources of Personal Information
We may collect personal information from the following sources:- Directly from you, when you place an order, request a quotation, contact us, submit artwork, or otherwise provide information
- Automatically through our website, including through cookies and similar technologies
- From service providers, when they process information on our behalf
- From payment, shipping, technology, analytics, or other business service providers
- From other third parties, where permitted by applicable law
3. How We Use Personal Information
Depending on how you interact with us, we may use personal information for legitimate business purposes, including:- Processing and fulfilling orders
- Preparing quotations
- Processing payments
- Arranging shipping and delivery
- Producing customized products according to customer specifications
- Reviewing customer-submitted artwork and specifications
- Communicating about orders and quotations
- Providing customer support
- Managing returns, refunds, replacements, and exchanges
- Sending necessary transactional communications
- Improving our website, products, and services
- Understanding website usage and performance
- Maintaining website security
- Detecting and preventing fraud or unauthorized activity
- Maintaining business and transaction records
- Complying with applicable legal requirements
- Responding to lawful requests from government authorities or other authorized parties
4. Custom Artwork and Files
Customers may provide artwork, logos, images, text, designs, and other files for customized products. We use these materials only as reasonably necessary to:- Prepare an order
- Review submitted artwork
- Produce customized products
- Communicate with the customer
- Provide customer support
- Maintain necessary business records
5. How We Share Personal Information
We do not sell or rent customers' personal information. We may share limited personal information with service providers and other parties when reasonably necessary to operate our business or provide requested services. These parties may include:- Payment processors
- Shipping and delivery providers
- Website hosting providers
- Website and technology service providers
- Analytics providers
- Customer-service and communication providers
- Fraud prevention and security providers
- Professional service providers
- Government authorities or other parties where required or permitted by applicable law
6. Payment Processing
Payments made through our website may be processed by third-party payment providers. Payment providers may collect and process payment information according to their own privacy policies and terms. We may receive limited payment-related information necessary to confirm and manage transactions. We do not intentionally store complete credit card or debit card numbers on our own servers unless specifically stated during the payment process. Customers should review the applicable payment provider's privacy policy where appropriate.7. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:- Provide website functionality
- Remember certain preferences
- Understand website usage
- Analyze website performance
- Maintain security
- Improve website functionality and user experience
8. Analytics
We may use analytics and website-performance tools to understand how visitors interact with our website. Analytics tools may collect information such as:- Pages visited
- Approximate location
- Device type
- Browser information
- Referral source
- Website interactions
- General usage information
9. Marketing Communications
If you voluntarily subscribe to our marketing communications, we may use your contact information to send information about:- Products
- Services
- Promotions
- Offers
- Company updates
- Other relevant communications
10. Advertising and Remarketing
Where applicable, we may use advertising or remarketing services to promote our products and services. These services may use cookies or similar technologies to display advertisements or measure advertising performance. We do not sell customers' personal information to advertisers. Where applicable law requires consent for advertising or tracking technologies, we will obtain the required consent.11. Google Services
We may use Google services, including analytics, advertising, or other Google business tools, to operate, analyze, secure, or promote our website. Where applicable, these services may process information according to Google's applicable policies and terms. We will not intentionally provide Google or other advertising providers with sensitive personal information unless permitted and required for a legitimate business purpose and handled in accordance with applicable requirements.12. Third-Party Websites and Links
Our website may contain links to third-party websites, services, or platforms. If you follow a link to a website or service that we do not control, you should review its privacy policy, security practices, and terms. We are not responsible for the privacy practices, content, security, or policies of third-party websites or services.13. Children's Privacy
Our website and services are not directed toward children. We do not knowingly collect personal information from children through our website where prohibited by applicable law. If you believe that a child has provided personal information to us, please contact us using the information provided below so that we can review the matter and take appropriate action.14. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. Our website uses HTTPS/SSL technology to help protect information transmitted between your browser and our website. Payment transactions are processed through secure payment-processing systems where applicable. However, no method of internet transmission or electronic storage can be guaranteed to be completely secure. Customers should avoid sending sensitive or confidential information through unsecured communication channels.15. Data Retention
We retain personal information only for as long as reasonably necessary for legitimate business purposes, including:- Processing and fulfilling orders
- Providing customer support
- Maintaining business and transaction records
- Processing payments
- Resolving disputes
- Preventing fraud
- Complying with legal, accounting, or regulatory requirements
16. Your Rights and Choices
Depending on applicable law and where you reside, you may have rights regarding your personal information, which may include:- Requesting access to personal information we hold about you
- Requesting correction of inaccurate information
- Requesting deletion where legally applicable
- Asking questions about how your information is used
- Withdrawing consent where processing is based on consent
- Unsubscribing from marketing communications
- Asking about our handling of your personal information