Where we ship, how long it takes, and what to expect during transit.
Order Processing & Production Time
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Processing Time: 1–2 business days
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Processing Days: Monday to Friday
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Orders placed on weekends or statutory holidays will be processed on the following business day.
Order Cut-Off Time
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Daily Cut-Off Time: 5:00 PM (EST / Eastern Standard Time)
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Orders placed before 5:00 PM EST will begin processing the same business day.
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Orders placed after 5:00 PM EST will be processed on the next business day.
Shipping Method & Transit Time
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Shipping Method: Express / Standard Shipping
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Estimated Transit Time: 2–5 business days (Monday to Friday)
Total Turnaround Time
| Stage | Duration |
| Order Processing & Production | 1–2 business days |
| Shipping & Transit | 2–5 business days |
| Total Turnaround Time | 3 to 7 business days (Monday to Friday) |
Please note: Delivery times are estimates and may vary due to carrier delays, extreme weather conditions, or peak holiday seasons.
Shipping Charges
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Free Shipping on all standard orders within Canada.
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No minimum purchase required.
Delivery Address
Orders are shipped to the address provided during checkout. Please verify that your shipping details, including suite/unit numbers, are accurate and complete. The Custom Tags is not responsible for delays or delivery failures caused by incorrect or incomplete shipping addresses.
Order Changes & Cancellations
If you need to modify or cancel your order, please contact us immediately at sales@thecustomtags.ca. Once an order has entered production or has been shipped, changes or cancellations may no longer be possible.
Order Tracking
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A shipping confirmation email containing your carrier tracking details will be sent once your order dispatches.
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Tracking details typically update within 24 hours after dispatch.
Lost or Delayed Orders
If your order exceeds our 7 business days turnaround window or appears lost in transit, please contact us at sales@thecustomtags.ca. Our support team will assist you by coordinating directly with the courier to resolve the issue.
Customer Support & Business Information
For any inquiries or assistance regarding shipping:
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Legal Business Name: MUGSHEI INC
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Brand Name: The Custom Tags
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Website: TheCustomTags.ca
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Address: 3046 Cascade Common, Oakville, ON L6H 0R8, Canada
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Phone: +1 (845) 379-9277
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Email: sales@thecustomtags.ca
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Opening Hours: Monday – Friday, 9:00 AM – 7:00 PM EST
The Custom Tags is a brand operated by MUGSHEI INC.