How orders are fulfilled and delivered.
Standard Turnaround Time
Our standard processing and manufacturing timeframe is 6 to 8 business days after:
- The order has been successfully placed;
- Required payment has been received; and
- Final artwork and product specifications have been approved.
The 6–8 business-day timeframe refers to the time required to process and manufacture the order. Shipping and carrier transit time may require additional business days depending on the delivery destination and shipping method selected.
Bulk and Special Orders
Large-volume orders, highly customized products, special materials, or products requiring additional manufacturing may require more than the standard 6–8 business-day processing period.
If additional production time is required, we will communicate the expected timeframe to the customer before or during order processing where reasonably possible.
Material Availability
Production times may be affected if a selected material, stock, or other required component is temporarily unavailable.
If material availability is expected to cause a significant delay, we will communicate the expected delay and applicable options to the customer.
Federal Holidays and Business Days
Business days generally refer to Monday through Friday, excluding applicable federal holidays.
Federal holidays, weekends, and carrier operating schedules may affect the processing or delivery timeframe.
Rush Orders
Rush production may be available for certain products and quantities.
Customers who require an expedited order should contact our customer service team before placing the order so that we can confirm whether the requested deadline can be accommodated.
Rush production availability and any applicable additional charges will be communicated before the order is confirmed.
Delivery Delays
Once an order has been shipped, delivery time may be affected by circumstances outside The Custom Tags CA's reasonable control, including carrier delays, severe weather, transportation disruptions, customs or regulatory delays where applicable, or other unforeseen circumstances.
If we become aware of a significant delay affecting an order, we will communicate the available information to the customer.
For questions about an order's processing or delivery status, please contact our customer service team and provide your order number.
The Custom Tags CA
Email: sales@thecustomtags.ca
Website: https://thecustomtags.ca/
